So you have just upgraded to Windows 10, you are running Outlook 2007/2010/2013 and you cannot send emails because you are getting the following error message when trying to send POP3 emails. Exchange accounts seem to still work fine:
0x800CCC13 “Cannot connect to the network”
Solution
The recommended fix is to run the following from the command prompt as an administrator. Make sure Outlook is not running and when the process is complete you should restart the computer
sfc /scannow
Other Solutions
This should fix the majority of people's setups but it is not 100%. I have a few more fixes you can try:
- Antivirus
- Disable antivirus
- Remove the antivirus it completly and see if the emails then send.
- Update antivirus to the latest version, program and definitions (especially Avast)
- I was running Avast antivirus which scans emails for virus, in and out, which means it hooks into Outlook. I updated Avast with the updates it found to the program, rebooted windows. The emails still did not send. I then found that if i disabled Avast I could then send emails. I also discovered that when i re-enabled the Antivirus I could still send emails
- Download and install all updates for Windows and Office.
- Delete email profile and then re-create it - this is a worst case scenario but has been know to fix things.
Links
- Known issues with Office and Windows 10 - Microsoft Office
- Outlook Send/Receive error: 0x800CCC13 after upgrading to Windows 10 - Outlook
- Solved Outlook 2013 Error 0x800CCC13 Cannot connect to the network - Page 8 - Windows 10 Forums
- networking - outlook 2013 - 0x800CCC13 "Cannot connect to the network" - Super User