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Thursday, 07 December 2017 18:01

Outlook 2016 will not start unless you run as administrator

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Outlook 2016 will not start unless you run as administrator

What I have Tried and did not work

  • go to add/remove and run the repair option
  • sfc /scannow
  • create addiotion outlook profile - same thing happens pops up then dissapears. not difference in safemode (both windows and outlook)
  • completely remove the old profile? might be scanning the pst file and not liking it
  • disabled addons
  • uninstall office, remove the uneeded office folders in program files, also remove all other office patches and version
  • running as administrator and then disabling all addins makes no difference, still cannot load. I did not remove them. the ones in there all come with office 2016 anyway
  • right click send to mail recipient
    • brought up the office 2003 style selection box, is there still part of the old office installed.
    • looking in task manager this shows up as type = app, called: FIXMAPI 1,0 MAPI Repair Tool (32 bit) Choose profile
  • Outlook 2016 won't go beyond "Processing" Upon Launch - Microsoft Community - Page 5 - DPI Scaling

    TechMonkey1978 replied:

    Ok I thought I should post this to help those going mad with this issue.

    I have spent literally weeks going round and round with this issue for a client.

    Firstly, if staring outlook in safe mode ( START > RUN > "outlook /safe" ) works for you then great! Have a nice day.

    However if you are one of the poor buggers that is recreating profiles, only to have the thing break again a day later or a week later then "hopefully" I got you covered.

    So the issue is not in your mail profile or your add-ins, the issue a problem with Outlook and DPI scaling in Windows.

    For reference our client is using the latest build of Outlook 2016 on the latest update of Windows 7 Pro.

    What you need to do to fix it, set your DPI scaling in Display Settings to 100%

    http://www.sevenforums.com/tutorials/443-dpi-display-size-settings-change.html <-- has instructions for Win 7 and 8, but it similar process in Win 10

    You will need to log out and back in, now try open Outlook? All fixed? - You're welcome.

    need to give credit to some guy in one of these many Outlook threads, as he mentioned something about this, however I cant find the post now that I am looking for it.

    In the target PC this was set to normal

  • Microsoft Office Configuration Analyzer Tool 2.2 (OffCat)
  • Check File permissions - This did not work but I might of not done this step correctly.
  • Outlook 2016 might get installed in the following location but this is normal 
    C:\Program Files (x86)\Microsoft Office\root
    Even thought you would expect 
    C:\Program Files (x86)\Microsoft Office\Office16

Workaround

I never got this issue fixed and I advised the user I would have to rebuild the whole PC which was not practical so I did the following hack. Not Ideal but it sort of works.

  • I enabled "Run as Administrator" in the shortcut.

Links

Read 14178 times Last modified on Thursday, 07 December 2017 18:46
Published in Outlook
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