Items filtered by date: December 2014

Not exact error but daemon tools says that the service or something is not runnin - PLEASE UPDATE

Solution:

• reinstall SPTD using the seperate installer
• reboot PC

Clients not talking to the server (see other solutions aswell)

When you want reinstall a Symantec Endpoint Protection server you must back up the key store. If you do not the clients become disconnected and therefore unmanaged.

To reconnect already deployed clients the key on the client needs to be replaced

1. export the appropiate key from the new server
2. copy to a network location along with syslink replacer
3. run utility to replace key
4. once replaced and the client is talking to the server a green ball will appear on the shield

To deploy a client you can no longer use a normal installer file

Method 1

• Use the admin console to search for unmanaged clients, this process will search you local network on the IP range you specify and will report back to you what AV the clients are running. this process is not 100%.
• You can then deploy a package to them, this will have all the setting required

Method 2

• create and export a client package for the group you want to add the clients to. This package has the server key inbuilt etc..
• put on network location and manually run on each client
• NB: it does not always correctly remove the old version of Symantec Antivirus

sylink replacer tool - visit client PCs and run this program with the sylink.mxl file in the same directory to reconnect client

Thank you for the update on the case. Please find below the download link for the sylink replacer tool.

 To download this utility go to https://fileshare.symantec.com/, and use
the following login ID and password.

Login ID: sylinkreplacer
Password: Syl1nk0!

Download Sylinkreplacer.zip

Once you have downloaded the utility, please follow the instructions
outlined in the following document.

Title: 'Using the "SylinkReplacer" Utility'
Document ID: 2008043412271448
> Web URL:
http://www.symantec.com/business/support/index?page=content&id=TECH105211&locale=en_US

SylinkDrop utility - network sylink replacer via TCP/IP

Here is the information on how to download and run the SylinkDrop utility we discussed.

To download the utility, open the following web page in a browser:
https://fileshare.symantec.com

Log in with the following information:

Login ID: sylinkdrop
Password: Syl!nkdr0p

Once you have downloaded the utility, please follow the instructions outlined in the following document.

Title: 'Using the SylinkDrop utility'
Document ID: 2008053007423248
Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH105034&locale=en_US

Issue  : Clients are not talking to the server

Troubleshooting :
-  Informed that this happened since the database backup and server key backup was not taken before the reinstall.
-  Informed that we would have to replace sylink.xml on the clients to establish the connection.
-  Generated a sylink.xml file from the SEPM.
-  Upgraded the client on the server with the sylink file and confirmed that it is communicating with the SEPM.
-  Sent sylinkdrop and suggested to replace the sylink file on the client using this file.
-  Sent document on best practice for disaster recovery.

Solution : Replaced sylink.xml file on the clients

Case Status : Closed

 Other Useful Articles

Symantec Endpoint Protection 11.0 Top Articles

How to upgrade, how to manually install clients and various other useful articles for basic tasks

Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

This is useful for upgrading issues and if you need to re-install

The Symantec Endpoint Protection Support Tool

This tool can be helpful in diagnosing issues

other password - symantec

Try installing as Laserjet 1300 PCL 5

• Open Control Panel
• Click Printers
• Right click your 1012
• select properties
• select the ports tab, note the port used by your 1012
• Click add a printer
• Select add a local printer
• select use an existing port
• drop down and select the port used by your 1012
• click next
• scroll left column to HP
• scroll right column to HP laserJet 1300 PCL5
• Click next and continue installation

Also look at Windows 7 and HP Laserjet 1012 Driver not working for installing the Host Based driver.

If you have changed the driver to use Virtual USB and it keeps detecting the printer you should

• put the port back to IEEE
• let the printer install and then leave this printer alone
• If you now add a new printer using a virtual USB the printer will not keep redetecting as windows thinks it is still installed properely.

Currently to view the Menu Bar a user can hit ALT on the keyboard to temporarily view the Menu Bar.

To keep the Menu Bar always visible, Open Regedit via Start Menu\Run\Regedit.

• Navigate to the following location:  HKEY_CURRENT_USER\Software\Policies\Microsoft
• Right-Click Microsoft select New then click Key.
• Name this key Internet Explorer
• Right-Click Internet Explorer select New, then click Key
• Name this key Main
• Right-Click Main select New, then click DWord (32-Bit) Value
• Name this value AlwaysShowMenus and set its value to 1

Now hit ALT on your keyboard and the menu bar should remain. To remove, either set the value to 0 or remove the AlwaysShowMenus value.

The fix is easy:

Special characters in the User Name will prevent the install. Create a new admin account with no special characters in it and use this account for the upgrade.

This is usually caused by a corrupt registry entery after software has been installed or uninstalled.

Fix 1:

• Use REGEDIT and go to this location:
  {code class="brush: text"}HKEY_CLASSES_ROOT\CLSID\{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}\InProcServer32\{/code}

• Default is set to nil and there may also be  a string under it called:
  
  ~~~Disabled~~~ = ntshrui.dll

• Set (Default) to ntshrui.dll and delete foreign key.

Fix 2:

• Use REGEDIT and go to this location:
  {code class="brush: text"}HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{/code}
• You should have the following two keys:
  {code class="brush: text"}{1f2e5c40-9550-11ce-99d2-00aa006e086c} - To enable the Security Tab {f81e9010-6ea4-11ce-a7ff-00aa003ca9f6} - To enable the Sharing Tab. {/code} 
• Re-create any missing keys if necessary.
   

Remove printer drivers

1. Load the recovery options form your Windows Vista DVD and run command prompt
2. Now type bootrec.exe and press Enter. This will rebuild the boot configuration data and hopefully fix your problem. You can also run the command with switches to fix just the master boot record (/fixmbr), the boot sector (/fixboot), or rebuild the entire BCD (/rebuildbcd).