Items filtered by date: December 2014

These transfers will use an EPP code to facilitate the transfer of a domain between registrars and is quite safe.

Incoming Transfers

Answer ID 246 - How to Initiate an Incoming Domain Transfer?

Prepare Domain for Transfer at the Current Registrar

To transfer a domain into our system, you will need to do three things on the current registrar's system (for most domain extensions):

• Unlock the domain by disabling Registrar-Lock.
• Verify that the registrant and administrative contacts on the domain are current and valid.  You may also want to disable ID Protect if it's enabled, as this will make the transfer process easier.
• Obtain the authorization (EPP) code.

Please note that some domain extensions don't use Registrar-Lock or authorization codes.  For example, .eu domains only use email verification for transfers, and don't need to be unlocked or have an authorization code submitted for the transfer.  If you are having trouble completing any of the above steps, please search our knowledgebase for specifics on the domain extension that you are trying to transfer, or submit us a ticket with your request.

For specific instructions on how to complete the above steps in the current registrar's system, please see our Domain Name Transfer Help Section.

For specific on .UK transfers, please see the article, Answer ID 362 - How to Transfer a .UK Domain?

Submit the Incoming Transfer Order through Your Account with Us

Once you have the necessary information, please do the following to submit the incoming transfer request in our system:

• Log into your account.
• Select the menu option Domains > Transfer Domains > Transfer a Domain
• In most cases, you'll want to choose the Auto-Verification (email) method.  If you're transferring a large volume of domains, you may want to select the Fax option.  For further details, please see the article, How does the INCOMING domain FAX transfer process work?.
• Click Next.
• Enter the domain name(s) in the appropriate format, which is demonstrated in the examples on the page.
• Set the desired settings:
  • Registrar-Lock: If enabled, this prevents the domain from being transferred away once it's in your account.
  • Auto-Renew: If enabled, our system will automatically attempt to renew the domain 30 days prior to expiration.
  • Apply WhoIs Info: If enabled, the whois information at the time of transfer will be applied to the domain.  If disabled, the system will apply the contact information that you provided when the order was created.
  • Domain Password: Setting this password will allow you to log into the domain control at http://access.enom.com.  This is an optional control panel.
• Follow any additional prompts that are displayed.
• Click Submit Order.

If you're using the Auto-Verification method, in most cases, either our system or the registry will send you an email to approve or reject the transfer.  Once you respond affirmatively to the email, the transfer process will go forward.

For information on transfer timeframes, please see the article, Transfers - Timeframe to complete.

Transfer restrictions and additional information

For information on transfer restrictions, please see the article, Reasons a transfer could be rejected.

If your domain expired and you renewed it with your current registrar during the expiration grace period, you may want to wait until 46 days after the expiration date to transfer your domain to avoid losing one year of registration.  Please see this article for further details: Transfers - extra year missing after transfer completed.

Outgoing Transfers

Answer ID 234 - How to Initiate an Outgoing Domain Transfer?

Transferring your domain to another registrar is different than changing your nameservers, or "transferring your domain to your hosting company."  Please see the article, How to change domain nameservers (DNS) for further information.  Please give us a call or submit us a ticket if you have any questions.

Transfer Requirements

If you choose to work with a different registrar and need to transfer your domain registration away from us, you will need to do three things on our system (for most domain extensions):

• Unlock the domain by disabling Registrar-Lock.
• Verify that the registrant and administrative contacts on the domain are current and valid.  You may also want to disable ID Protect if it's enabled, as this will make the transfer process easier.
• Email the authorization (EPP) code to yourself.

Please note that some domain extensions don't use Registrar-Lock or authorization codes.  For example, .eu domains only use email verification for transfers, and don't need to be unlocked or have an authorization code submitted for the transfer.  For such domain extensions, the below instructions may not be entirely applicable.  If this is the case, please search our knowledgebase for specifics on the domain extension that you are trying to transfer, or submit us a ticket with your request.

Transfer Steps

• To unlock a domain, please follow the instructions in the article, How to enable or disable Registrar-Lock (clientTransferProhibited) status.
• To verify or modify the registrant and administrative email addresses, please see the article, Do you list my contact information publicly on my domain? How can I change the WHOIS on my domain?
• To disable ID Protect, please see the article, Enable/Disable ID protect for a domain.
• To disable auto renewal, please see the article, Enable/Disable Auto Renew for Domains
• To email the authorization code to yourself, please do the following:
  • Select the menu option Domains > My Domains.
  • Click on the link for the domain name.
  • Click on General Settings or select General Settings from the Manage Domain drop-down list.
  • Click the link, Email Auth Code to Registrant.
• Once you have removed the registrar lock and/or obtained the EPP/authorization key for transfer, you will need to submit the transfer order through your NEW registrar.
• No further action is required by you or by eNom to transfer the domain away.  The gaining registrar (your new registrar) must obtain transfer approval from the listed registrant and/or administrative domain contacts and then submit the transfer request to eNom through the registry.  There is no way for us to "push" a domain to another registrar other than via the transfer process.

For information on transfer timeframes, please see the article, Transfers - Timeframe to complete.

Transfer restrictions and additional information

For information on transfer restrictions, please see the article, Reasons a transfer could be rejected.

If your domain expired and you renewed it with us during the expiration grace period, you will want to wait until 46 days after the expiration date to transfer your domain to avoid losing one year of registration.  Please see this article for further details: Transfers - extra year missing after transfer completed. If your domain auto renews while in pending transfer status, the transfer will be cancelled. Therefore it is recommended that the auto-renewal setting be disabled prior to transfer. Enable/Disable Auto Renew for Domains

Note: eNom's DNS services are provided at no cost while your domain is registered with eNom. If your domain is utilizing our DNS services, and is transferred away to another registrar, you would need to purchase DNS hosting.  Your domain will not continue to resolve to our name servers once it has been transferred away from the eNom credential and marked as transferred away within our database.

If you do not have a direct account with us please contact your reseller to obtain this information.  If you do not know the name of your reseller, please see the instructions in the article, Who is my reseller?.

How do I transfer a .co.uk or .org.uk domain? What is involved in a .co.uk or .org.uk transfer?

Please note that .UK domains don't use authorization codes (EPP).

These instructions are based on Answer ID 362 - How to Transfer a .UK Domain?

Incoming Transfers

Transferring .UK domains into our system is a two step process.  Please do the following:

1. Follow the instructions in the article,  How to Initiate an Incoming Domain Transfer, starting with the section, "Submit the Incoming Transfer Order through Your Account with Us."  Choose the Auto-Verification method. You can also intiate the process through WHMCS which is easier. You do this by creating a new order and selecting transfer.
   
   What you see in eNom control panel once you have started the transfer from your end.
   
2. Contact the current registrar and request that they change the IPS TAG on your domain to ENOM.
   
   What you see in eNom control panel when they have changed the IPS tag and eNom has updated
   

It does not matter the order in which the steps are completed, however, if you initiate the transfer with eNom first, you must submit the request to the losing registrar within one week.  If initiating the request to the losing registrar first, you must initiate your transfer with eNom by either the 8th of current month or the 8th of the following month, whichever is closest to the current date.

What fees are involved?

At the time the transfer order is submitted in our system, we will reserve funds for the 2 year renewal price.  The registry requires 2 year renewals for applicable transfers.  There are two possible scenarios:

• The domain has more than 3 months remaining on the domain expiration.  In this case, the domain will not be renewed, and the transfer will be FREE.  Our system still reserves the funds for a 2 year renewal, but releases them once the transfer completes.
• The domain is within 3 months or less of its expiration date.  In this case, the domain will be renewed for 2 years upon transfer and a charge for renewal will be made.

For further information on the reservation of funds, please see the article, INCOMING Domain Transfers - Are there fees if the transfer fails?.

For current transfer prices, please see the article, What prices do you charge for domain names and services? Where can I view my pricing?.

Outgoing Transfers

Transferring .UK domains away from our system is a two step process. Please do the following:

• In your account, under your domain's General Settings, you are now able to retag your domain yourself.  For a complete list of IPS TAG holders, please go to http://www.nominet.org.uk/registrars/becomeregistrar/taglist/.  If your domain is not in an account, please transfer it in for fastest results.  See the above section for related fees.
• Initiate the transfer on the gaining registrar's system.

It does not matter the order in which the steps are completed, however, if you initiate the transfer with the gaining registrar first, you must submit the ticket within one week.  If submitting the TAG change request with us first, you must initiate your transfer with the gaining registrar by either the 8th of current month or the 8th of the following month, whichever is closest to the current date.

Notes

• Transferring out .UK domains | Enom
  • The standard method to transfer domain names does not apply to .UK domain extensions. Instead, these domains must have their IPS tag updated and the registrar lock disabled.
  • If the domain has expired, you need to contact support to update the tag.
• Preparing your domain for transfer | Enom - No matter how you have registered your domain, the required steps to prepare your domain for transfer are the same, with the exception of .UK domain transfers.
• Enabling domain management at access.enom.com | Enom
  • The Enom Access domain management portal is a helpful tool that allows a domain to be managed efficiently by your customers.
  • In the Access domain management portal, you can make changes to various DNS services, such as host records management, MX records access and nameservers, and update the registrant WHOIS information.
  • Can only be used when domains are not expired.
  • You can enable this via the domains record in admin under 'General Settings'
• I have an expired domain that a client wants to transfer away from Enom to their new provider. (Answers from Enom Chat)
  
  • The ability for clients to manage their own domain via access.enom.com is disabled when the domain is expired.
• Expired Common
  
  • If I renew a domain (.uk/.com) here at Enom and then transfer them out within 1 year, am I correct that the additional year that was added will be removed when the domain lands at the remote registrar?
    • If a domain expires, is renewed during the grace period, and then transferred between registrars within 45 days of being renewed, the gaining registrar will charge for the transfer, but no additional year will be added.
  • Can I transfer to the remote registrar whilst the domain is expired (.uk/.com) and the year would be added and kept?
    • Yes. If you transfer while the domain is expired, the winning registrar charges for the transfer and adds the year to the domain name.
    • With Expired domains in your Enom account, you need supports assistance, to get the EPP codes (sometimes) and IPS Tags updated via chat.
    • Enom only charge for registrations, renewals and Transfer INs
• Expired .UK domains
  • Can only have their IPS tag changed by Enom and this is done by contacting them through chat.
• Expired .COM domains
  • Can still have their EPP code generated through the reseller admin control panel.
  • The ability to generate EPP might be available at access.enom.com for the client.
  • Reseller/Client can only generate the EPP code if they are early enough, perhaps upto 30 days after expiration when it goes into retention.

Answer ID 243 - How do I push a domain to another account or sub-account?

To push a currently registered domain into another account:

• Log into your account.
• Select menu option Domains > My Domains > select the domain > General Settings > Push this name to another account in our system.
• Verify the domain name and enter the "push to" login ID.
• Click Submit.

To push an EXPIRED domain or MULTIPLE domains:

• Log into your account.
• Select menu option Domains > Bulk Tools > Bulk Push.
• Enter the domain names and the "push to" login ID.
• Click Submit.

Incoming to eNom

• At the time of the transfer request with eNom, we will pre-authorize the full cost (two year renewal price).
• For .uk transfers where the domain has more than 3 months remaining on the domain expiration, the domain will be transferred to eNom at no charge.
• For .uk transfers where the domain is within three (3) months or less of its renewal date, the domain will be renewed for 2 years upon transfer and a charge for two year's renewal will be made.

Outgoing from eNom

In order to Test your Integration in our Sandbox, you need a Sandbox Account.

Please Note that you can’t use the API Credentials from our live site in our sandbox and likewise!

If you don’t have a Sandbox Account yet, you need to create one.

1. Log in to the developer portal by using your PayPal Account Login.
2. Go to "Dashboard" tab and click on "Sandbox / Accounts" https://developer.paypal.com/webapps/developer/applications/accounts
   
   • You should see your Sandbox accounts. Normally there is one account called something including “facilitator”, this is you default Merchant Sandbox Account.
   • There is also one account with something including “buyer" this is the default buyer account.
   • If there is no Account you must create one seller account and one Buyer Sandbox Account.
   • You can add other Accounts using the pre-configured accounts option. Please note that you can use any (fantasy) email, as we won't send actual mail out.
   • So you can setup your sandbox account using something like: Company_Seller_us@x.com and Company_Buyer_us@x.com
3. When you expand the account (Email Address) you see two links:
   • Profile: here you can find the API credentials.
   • Notifications: brings you the internal email Inbox for this account, here you can find the confirmation request for manually opened accounts.

Please Note that you can’t use the API Credentials from our live site in our sandbox and likewise!

Links

• This link provides additional information: https://developer.paypal.com/webapps/developer/docs/classic/lifecycle/sb_about-accounts/

 I cannot login to Sandbox or reset the password.

• When I try and reset my password the captcha code I enter fails
• When i hit the refresh button the captcha stays as NICETRY and does not change.
• I have tried chrome, ie11 and Firefox

When I try and login at the link (https://developer.paypal.com/webapps/developer/applications/accounts) you sent me I get the following error message

We’re sorry, but something went wrong. Please try again. [Error message: Format specifier 's']
Import your existing Sandbox test accounts using the email address and password you used previously with the Sandbox. Make sure you import to the PayPal account that you want to use for development. You can import only once. Import data

Causes

1. Logining in to the wrong place.
2. My credentials are no longer valid as it was a long time since i used them and PayPal has migrated to a new sandbox system.
3. Wrong Credentials. This is not the most likely, but you should always try this just in case.

Solutions

1. Login using the correct URL which is here.
2. Create a new sandbox account.
3. You can always reset your password and retrieve your Sandbox API credentials in our developer portal.

Information from PayPal Merchant Technical Services

• You can always reset your password and retrieve your Sandbox API credentials in our developer portal.
  Please login here ( using your live credentials):
  https://developer.paypal.com/webapps/developer/applications/accounts
• Here you can find information on how to manage your Sandbox accounts:
  https://developer.paypal.com/docs/classic/lifecycle/sb_about-accounts/

Links

• Sandbox Test Accounts | PayPal Developer - Please login here ( using your live credentials)
• About Sandbox Accounts - PayPal Developer - Here you can find information on how to manage your Sandbox accounts

Instructions

These are the instructions to change your logo in the PayPal checkout process.

The Process

• Visit www.paypal.co.uk and log in to your PayPal account.
• Click 'Profile' near the top of the page.
• Select 'My selling preferences'.
• In the 'Selling online' section, click 'Update' next to 'Payment pages'.
• From here you can add a new page style or edit an existing style.

You'll have the option to:

• Use your own company logo
• Choose the colour of the checkout
• Change the header and the colour of the header
• Change the background colour

Note: The Primary page style applies to all of your payment pages, unless specified otherwise for a particular button or link.

The following command, which can be execute from xampp on a windows PC, will help you assertain if you communications with PayPal are getting blocked.

From PayPal

We have recently seen contacts from merchants whose host IPs got blocked by an ISP in-between PayPal and the host, effectively blocking them from reaching PayPal. we do not block these IPs ourselves, this is an issue outside the scope of our company.

You could execute ( or ask your network administrator to do so ) the following commands and send the results to your admin (or host) for further analysis, this will help them to find a definitive fix for this situation.

openssl s_client -connect www.paypal.com:443     (or the endpoint URL you use to connect to PayPal)

Links

• What are the IP addresses for Live PayPal servers? - The IPs used by our systems can be found here
• Going Live with Your Application - PayPal Developer - Also please have a look at this guide

In cases where it asks you to login after opening phpMyAdmin from cPanel, it's due to MySQL and cPanel passwords becoming un-synced. One way to update both the cPanel and MySQL passwords is to update the cPanel password from WHM or cPanel. This can also be accompanied by a #1104 error.

Generally speaking when you change the cPanel password the MySQL password is changed aswell, the password sync for the MySQL user is done during the password change for the Cpanel. The password sync might take up to 15 minutes.

In cPanel v11.54+ there is no separate setting to sync the MySQL password. The option was rolled into the cPanel password change itself. When changing the password for cPanel, it will update your MySQL password automatically. It ensures that when you change the cPanel password, it will still automatically log you into phpMyAdmin when it is clicked on from cPanel.

If it does not update properly from cPanel, you can force a full update from WHM > Account Functions > Password Modification. This is something that will need to be done for all accounts effected.

Change MySQL Password via WHM (root) - Preferred Method and verified

You can change the MySQL user's password in the WHM (logged in as root).

• login to http://whm.yourcpanelserver.com/ as root
• Goto: WHM >> SQL Services >> Change MySQL User Password
  
  
  
• Select the main MySQL User for the account you want to fix, this will be the same as the cpanel account name (i.e. bookkee6),  not a database user (i.e. bookkee6_test).
• Enter the current cpanel password
• Change password
• Done

You now have access to phpmyadmin as normal.

Not sure what this is below, but might be related to this.

• Force a full update from WHM >> Account Functions >> Password Modification

Change cPanel Password in cPanel

1. Log into cPanel
2. Change your cPanel password to anything random
3. Change your cPanel password password BACK to your OLD password, and make sure you have the Synchronize MySQL password box ticked.
   * Synchronize MySQL password box might not exist in newer version of cPanel.

pwsync / Password Sync

This needs to be done by your server provider? Not 100% what this is.

Change cPanel Password via WHM (non-root)

• Goto Account Functions > Password Modification.
• Change the password
• After setting the password, it should output text saying the MySQL password was also changed.

root MySQL password

To change the root MySQL password, you would change the password for root itself on the server.

Alternative Options

Login in with the database details

In emergencies you can login using the database username and password.

My xampp control panel was forced to run as an administrator but this option was greyed out (probably because i am not an admin) so i could not revoke the admin privileges.

I clicked on change settings where it prompted me for admin details which i entered, but when i got to the setting 'run as admin' it was not ticked, so i ticked, saved, then unticked and and saved again. this made no difference.

I seached my files for related shortcuts to see if there was a shortcut with the admin flag set there that I had missed. I discovered a shortcut is not needed because windows saves the settings for the binary in the registry.

Solution

I searched the registry for the full path path of the binary:

D:\Documents\websites\design\xampp-control.exe

and it was found in this location (note current user):

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

I have exported this:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]
"C:\\Program Files\\COMODO\\COMODO BackUp\\CBU.exe"="RUNASADMIN"
"D:\\xampp\\xampp-control.exe"="RUNASADMIN"
"D:\\websites\\xampp-control.exe"="RUNASADMIN"

I then deleted the entries that were present, which all were 'RUNASADMIN', this removed the 'run as administrator flag'

I then re-added the xampp control panel to 'run as administrator' and serached for that which then appeared in the new following location (note local machine):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

I cannot also delete these further entries because it comes up with the error so i will recommend running a registry checker. You probaly should be runnign as an adminstrator to delete some of these settings in HKEY_LOCAL_MACHINE

I have exported the second itteration of the key:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]
"C:\\Program Files\\VLC\\vlc.exe"="DISABLEUSERCALLBACKEXCEPTION"
"C:\\Program Files (x86)\\HP\\Digital Imaging\\Fax\\Fax Driver 0.6 Base\\hppfaxprintersrv.exe"="DISABLEUSERCALLBACKEXCEPTION"
"D:\\Documents\\Projects\\internet tv\\MaxTV2.0.5\\MaxTV2.0.5.exe"="WINXPSP2"
"D:\\Documents\\My Software\\Programs (not diagnostic)\\Divx, DVD, MPEG, CODECS, CD Burning Optical Image Mounting\\Converters\\avs\\AVS Video Converter v8.5.1.551 and AVS.All.Products.Activator.2014.MPT\\avs4you.all.products.activator.2014.(v1.3)-mpt.exe"="VISTASETUP RUNASADMIN"

I searched for another program (C:\Program Files (x86)\HP\Digital Imaging\Fax\Fax Driver 0.6 Base\hppfaxprintersrv.exe) that i founds in the list and it pointed me to

HKEY_USERS\S-1-5-21-3967016955-2814433979-2222813177-1000\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Persisted