Items filtered by date: December 2015

When trying to install a theme from any of the 3 methods in the theme is not installed and you receive an error:

1. Import from your computer
   
2. Import from the web
   
3. Import from FTP - (Install from theme directory)
   

Cause

Files and folders are missing from the cache folder. This is most likely caused by people deleting all the files and folders in the cache folder because they think this is how to empty the cache and that everything in this folder can be deleted.

You will most likely see an error in (Advanced Parameters --> Configuration information) showing that there are files missing in the cache.

Solution

Follow the following steps to reconstruct the cache file and folder structure of Prestashop:

1. Download a fresh copy of Prestashop with the same version number as your shop
2. Extract all of the files and folders in the cache folder from the zip into the cache folder of your shop

Links

• [SOLVED] Error uploading product image - OUT - 1.6.0.11 [7 Jan 2015] - PrestaShop

One of the easiest ways of importing emails in to Outlook Express is to use .eml files , this also makes it an import channel from virtually all email programs be cause .eml is a standard file format. However unless you know how to import .eml intoOutlook Express this becoms very difficult because the method is not obvious.

Solution

To import converted EML files to another machine having Outlook Express follow the following steps:

• Copy all your converted EML files and move them to another machine having Outlook Express through Pen Drives or CD.
• Open the folder where you have kept all your eml files.
• Open Outlook Express ( Go to Start -> Programs -> Outlook Express)
• Select all the eml files.
• Then finally Drag & Drop all you eml in Outlook Express.

I wanted to remove a POP3 account in Outlook 2013 but receive the following error message

Careful, if you remove this account, its offline cached content will be deleted. Learn how to make a backup of the .ost file.

I have both an Exchange account and a standard POP3 account in my Outloook profile.

I understand a pop3 account stores information in the .pst file to which it's directed, not a .ost file. Exchange activesync stores the information in a .ost file. However I am trying to remove the pop3 account, not the exchange activesync account. So I am afraid that if I go ahead and remove, the error message is indicating that it will delete everything in the .ost file.

Answer

The only bug is that the message about the .ost file shouldn't appear when deleting an Outlook.com configured as a PST file while it's also configured as an EAS file in the same profile. Just tested this by deleting the POP version of the Outlook.com account also configured as an EAS account the same profile and everything remained intact.Even it were to delete the OST file - it would automatically get recreated when Outlook is restarted with the only data loss would be related to the folders identified with "This Computer Only" (Drafts, Notes, Journal)I can confirm that if you delete the POP3 account that neither the .PST or the .OST file are deleted. The error message should not be displayed and is definately a bug.

Links

• Outlook wants to delete .ost file when removing pop3 account - Microsoft Community

So you have just upgraded to Windows 10, you are running Outlook 2007/2010/2013 and you cannot send emails because you are getting the following error message when trying to send POP3 emails. Exchange accounts seem to still work fine:

0x800CCC13 “Cannot connect to the network”

Solution

The recommended fix is to run the following from the command prompt as an administrator. Make sure Outlook is not running and when the process is complete you should restart the computer

sfc /scannow

Other Solutions

This should fix the majority of people's setups but it is not 100%. I have a few more fixes you can try:

• Antivirus
  • Disable antivirus
  • Remove the antivirus it completly and see if the emails then send.
  • Update antivirus to the latest version, program and definitions (especially Avast)
  • I was running Avast antivirus which scans emails for virus, in and out, which means it hooks into Outlook. I updated Avast with the updates it found to the program, rebooted windows. The emails still did not send. I then found that if i disabled Avast I could then send emails. I also discovered that when i re-enabled the Antivirus I could still send emails
• Download and install all updates for Windows and Office.
• Delete email profile and then re-create it - this is a worst case scenario but has been know to fix things.

Links

• Known issues with Office and Windows 10 - Microsoft Office
• Outlook Send/Receive error: 0x800CCC13 after upgrading to Windows 10 - Outlook
• Solved Outlook 2013 Error 0x800CCC13 Cannot connect to the network - Page 8 - Windows 10 Forums
• networking - outlook 2013 - 0x800CCC13 "Cannot connect to the network" - Super User

i have read the forum and the manual, but i cannot find a way to put categories that i include in an article in to a grid or at least all float left (display: inline-block) rather than a vertical list using:

{phocagallery view=categories|imagecategories=1|imagecategoriessize=1}

• i am aware that i can surround stuff in divs and then style that, but the output using this plugin seems to be table based. I did give it a go.
• i could not find a template file or css for the plugin.
• is it possible to make the categories output in a grid, preferably one that i can set or a responsive float left or float right ?
• will i have to actually edit the plugin code itself?

thanks

Solution

I had a look at editing the plugin, but i was not really keen to do that. You will love the solution i figured out and no core code or phocagallery code was harmed in the making of this.

Phocagallery when displaying a category through a link floats the categories exactly as i want, but my problem was that i wanted to display 2 categories like that, floated and below each other. However when you create a menu item you can only select 1 category and tweak it as needed.

So i used the following method to get the result i wanted:

• I created a menu (but not attached to a module)
• in this menu i created 2 phocagallery category links, each link pointing at their own respective category and tweaked as required
• i created an article called Portfolio
• I then use a plugin called 'Plugin include component' (available for free on jooml extensions) and included each of the menu items (via jlink) into the portfolio article. (i used a clear: both command between the two items just incase)
• I then pointed a main menu item to the article, portfolio
• i now have 2 x separate sub categories displayed on the same page, floated

You can use this method to get different layouts and the best thing is, upgrading will not break this method.

i hope this helps

My original post was on the Phoca Forums.

For some reason Draytek hide their router log and unless you know how to find it you might have a hard time seeing what is going on.

There are 2 types of system logging in draytek routers:

1. Normal local system log - The system log is located @ Diagnostics / Syslog Explorer
2. Remote System Log - This is where you can haeva log emailed to you on events or use an external program to read the log

Links

• Vigor Router FAQ - Syslog
• How do I capture Vigor router's log for DrayTek support engineer's analysis? - DrayTek Corp

Symptoms

1. You have set up the router exactly as you should and it still does not work on BT fibre or some other BT supplied line.
2. You have tried a factory reset and tried again with no joy.
3. There is nothing wrong with your router and the one Plusnet / BT supplied you is working just fine.

Solution

• When setting up your fibre connection you must make sure you set VDSL VLAN Tag to be 101
• Some say the serve name should be left empty - it certainly does nto harm not to fill it in.

Setup wizard

Just as a reference this is the setup procedure I followed in the router:

• Click on wizards
• Quick start wizard
• Set admin password (optional) - if you dont it will stay as admin/admin
• Click next
  
• Configure wan interface
  
  As you can see i have set the mode to VDSL only, makes connection/setup silghtly quicker, i have enabled 'VLAN Tag insertion (VDSL2):' and set it to 101. This is the important thing to get working on the BT network
• Click next
• On this page you should leave the protocol as PPPoE/PPPoA, you can change the the DNS servers to your custom DNS serrvers (Ie opendns, comododns etc...) but unless instructed by your ISP do not chanfge the other IP settings.
• Click next
• Enter you username and passwords here. do not enter 'Service Name (Optional)' because this can cause some issues with some providers.
• Click next
• Check the information
• Click finish
• 'Quick Start Wizard Setup OK!' will now appear
• Now wait 20 - 30 secs before checking the status on the dashobaorad as the router is restarting and then connecting to the internet etc....
• The setup is now done, the router will restart and that is it. I have gone through the setup so you know it is a simplea as it seems.
• Dial PPPoE / Drop PPPoe on the Online Status --> Physical Conenction Page  now works

Links

• Draytek Vigor 2750 series. Connecting to BT Infinity. - YouTube
• Vigor Router FAQ - Vigor 2750 VDSL Setup with BT Infinity
• Draytek 2760N VDSL router working fine on plusnet fibre | Community Site
• Vigor Router FAQ - Vigor 2850 VDSL Setup with BT Infinity
• Replacing openreach modem with Draytek 2760 - BTCare Community Forums
• problems connecting with new draytek 2760 with fibre | Community Site
• VDSL2 Wireless FTTC on plusnet | Community Site

Issues when installing GApps

Some times when you install GApps you get Google Play services errors or similar things. This is because of the following reasons

• Wrong gapps version
• You have used a too large package (not 100% on this)
• You already had a corrupt/damaged/incorrect version of gapps installed
• The system partition is too full. (use smaller GApps)

Solution

When you have issues with gapps the only way to fix it is to do the following (verified by me)

1. Download the correct version of gapps that matches your android version. Select the slim version if you have less that 500mb /system/ partition. You might be able to install large packages but istalling the slim version will work. You can later install the larger version following these instruictions or if you like can start with the larger package but just be aware of this possible issue
2. Copy over your CM ROM and GApps package to your SD Card on your phone
3. Boot into recovery mode and I have CWM (clockworkmod)
4. format /system/
5. wipe /cache/
6. wipe /dalvik-cache/ (in advanced options)
7. install your CM ROM again via the install.zip
8. install the correct gapps package via the install.zip
9. reboot
10. enter your Google Account data again
11. you should now have a working Google Play

information for these instructions found here and expanded by me.

• http://forum.cyanogenmod.org/topic/95394-google-play-services-problem-wcm-11-20140608-snapshot-m7-epicmtd/#entry469927 by razorloves
• http://forum.cyanogenmod.org/topic/96328-google-play-services-stopped-build-11-20140627-help-please/#entry470938 – similar post by razorloves

** add websites where appropriate to my links directory

Notes

• small version is for 512mb system partition or less, i think 512mb is very close
• also make sure that the GApps package is the same as the installed version of android, those on cyanogenmod are not up to date and are possibly mislabelled
• You might be able to use a larger package, and you could probably do this by installing over, however if there are issues a wipe and re-install method as listed above is recommended.
• If you have faults with you google apps, you must system wipe an re-install, it is not likely you will fix anything by just uploading a new copy of GApps
• tried the 'small' GApps from download.cyanogemod.com for my version of android and i got errors.
• the package size of google Apps you choose is basically limited on your system partition size. However if uncertain install the slim verion and see if that works first.

Various errors that can happen with the wrong GApps installed:

• Crashing Play Store (also “no connection”)
• Crashing Browser/Hangouts/Play Service..
• Also, I was not able to register my google account anymore and it terminated with an error like “could not connect to the google servers”.
• Some of the error messages I encountered:
  • “Unfortunately, Google Play Store has stopped”
  • “Unfortunately, Google Play Services has stopped”
  • “No connection” in Google Play Store

Links

• Samsung Galaxy SII I9100 – Cyanogenmod 11, correct gapps version – shows the issues you can have if you use the wrong gapps version

When you change your sim card they do not always come with your phone number programmed and unless you know how to set this it can feel like dark magic.

Via Cyanogenmod 12

1. Open the phone dialer
2. Navigate to Settings/Calls/Additional settings/My Phone Number
3. now enter you phone number and save.

You can now check your phone numebr has been set by going to settings/About Phone/Status/SIM Status/My Phone Number

Links

• How to add your mobile number to your phone - The giffgaff community- List of phones capable of manually entering the number correctly
• Setting “My Phone Number” (MSISDN) via Android | Random Nothings

Enable Voicemail Instructions

1. Dial 222
2. Listen to message
3. Press 1 if prompted
4. Listen to all of the message, if you dont the voicemail might not get activated
5. Wait 20 mins
6. Restart phone

or call Virgin on  789 via your mobile phone or 0345 454 1111

Notes

• The default pin is 7890

How to access Voicemail / Mailbox

• Press the voicemail button
• Press and hold the 1 button on the dial pad
• Dial 222
• In Android, pull the notification bar down and click the message

Example Virgin Voicemail number

Most voicemail numbers will be made using the same syntax

{Real Number} --> {Voicemail Number}
07747 123456 --> +440037747123456

To make the number (Assuming you are in the UK)

• Remove the 0 at the begining
• Prepend +44003
• Done

How to aquire the voicemail number from the handset

• Dial *#67# from the handset
• The following message is returned
  

  Call forwarding
  Voice: +440037747123456
  FAX: +440037747123456
  Sync: +440037747123456
  Async: +440037747123456

• As you can see all of the numbers are the same

Adjust the number of rings before voicemail picks up

To adjust your no answer voicemail length dial the following from your phone:

**61*44xxxxxxxxxxxxx**30#

Where xxxxxxxxxxxxx is the full 13 digit number given to you for your voicemail box, 30 denotes 30 seconds.

Voicemail still not working

On you handset you will have some settings 'Call Divert' / 'Call Forwarding', these must be enabled and pointing to your Voicemail number.

These setting are retrieved from the network so can either be set by you or Virgin. It does not matter who sets them up as long aas your Voicemail is enabled.

Default setting when Virgin set my Voicemail

• Always forward - Not enabled, No number set
• Forwad when busy - Enabled, number set to the Voicemail Number
• Forward when unanswered - Enabled, number set to the Voicemail Number
• Forward when unreachable - Enabled, number set to the Voicemail Number

Links

• How do I increase the ringing time before voicemail
• Re: Virgin Mobile Voicemail - Virgin Media Forum